Club 99 is committed to protecting the privacy and personal data of every member. This Privacy Policy explains how we collect, use, store, and safeguard your information in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010.
Club 99 ("we", "platform", "Company") operates a website and online gaming platform in Malaysia. We understand how important privacy is to our members and take this responsibility seriously. This Privacy Policy clearly explains how we handle your personal data every time you interact with the club 99 platform.
This Privacy Policy applies to all users and members who access the Club 99 website, register an account, make financial transactions, use gaming services, or communicate with our team. By using the Club 99 platform, you agree to the data protection practices described in this Privacy Policy.
We are fully compliant with Personal Data Protection Act 2010 (PDPA) Malaysia and all relevant regulations. We also comply with the international ISO 27001 standard for information security management to ensure your personal data remains safe and protected at all times.
Our Commitment: club 99 will never sell, rent, or share your personal data with any third party for marketing purposes without first obtaining your explicit consent.
Club 99 collects various types of personal data from members to ensure the safe, efficient, and responsible operation of our services. The following are the categories of data we collect:
| Data Category | Sample Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth, gender | Identity verification (KYC), AML compliance |
| Contact Data | Phone number, email address, residential address | Account communications, notifications |
| Financial Data | Bank account number, e-wallet details (Touch 'n Go, GrabPay), transaction records | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Security, fraud detection |
| Usage Data | Game records, betting history, login activity | Service improvement, compliance |
| Communication Data | Live chat records, support emails, feedback | Customer support, quality improvement |
We only collect data that is strictly necessary for the stated purposes. We do not collect unnecessary sensitive data such as medical information or political views unless required by law.
Club 99 uses collected personal data solely for lawful, transparent purposes directly related to the operation of our online gaming platform. The following are the primary purposes for which your data is used:
Minimisation Principle: Club 99 only uses your data for the purposes stated at the time of collection. Should we wish to use your data for a new purpose, we will obtain your consent beforehand.
Club 99 does not sell, rent, or disclose members' personal data to third parties for their own commercial purposes. However, there are limited situations where we need to share your data with certain parties to keep the platform running properly:
All third parties we work with are required to uphold data protection standards equivalent to our own and are not permitted to use your data for any purpose beyond the scope of their agreement with club 99.
Warning: Club 99 will never send messages requesting your password or financial information through unknown third parties. If you receive any such request, please contact our support team immediately.
Club 99 invests seriously in data security infrastructure to ensure your personal information is always protected. We employ multiple layers of technical and organisational safeguards:
Security Certifications: Club 99 holds ISO 27001 certification for its Information Security Management System (ISMS), demonstrating our commitment to internationally recognised data protection standards.
While we take all reasonable precautions, no data transmission over the internet can be guaranteed 100% secure. You also play an important role in keeping your account safe — use a strong and unique password, never share your login credentials with anyone, and always log out when you are done using the platform.
The Club 99 platform uses cookies and similar tracking technologies to enhance user experience, maintain session security, and help us understand how members use our platform.
Types of Cookies We Use:
You may manage or delete cookies at any time through your web browser settings. However, removing essential cookies may affect the functionality of the Club 99 platform. By continuing to use our platform after the cookie notice is displayed, you consent to the use of cookies as described above.
Club 99 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by Malaysian law.
| Data Type | Retention Period | Justification |
|---|---|---|
| Active account data | Throughout active account + 7 years | AML compliance requirements |
| Financial transaction records | 7 years from the date of transaction | Tax & AML legal requirements |
| KYC Documents | 5 years after account closure | Malaysia PDPA & AML Compliance |
| Support communication logs | 3 years | Dispute resolution |
| Technical data & access logs | 12 months | Security & fraud detection |
| Marketing data (with consent) | Until consent is withdrawn | Based on voluntary consent |
Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.
As a club 99 member and data subject under Malaysia's PDPA 2010, you have the following rights regarding your personal data. We respect and facilitate the exercise of these rights:
How to Submit a Data Rights Request: To exercise any of the above rights, please contact us by email at support@club99-bangla.com with the subject line "Personal Data Rights Request". We will process your request within 14 working days. In complex cases, this period may be extended by up to 30 days with prior notification to you.
The Club 99 platform is intended exclusively for adult users aged 18 years and above. We do not accept registrations from individuals under 18 years of age, and we do not knowingly collect personal data from minors.
All account registration applications go through a rigorous age verification process as part of our KYC procedures. Members found to have registered using false age information will have their accounts terminated immediately, and any balance or winnings will be forfeited.
If we discover that we have inadvertently collected personal data from an individual under the age of 18, we will take immediate steps to delete that data from our records. Parents or guardians who become aware that their child has registered on the Club 99 platform should contact us immediately at support@club99-bangla.com.
Zero-Tolerance Policy: Club 99 maintains a zero-tolerance policy on access by minors. We employ a multi-layered age verification system to ensure strict adherence to this policy.
Club 99 reserves the right to amend or update this Privacy Policy at any time in response to changes in legislation, business practices, or technological improvements we implement. All amendments will take effect immediately upon being published on the Club 99 website.
When significant changes are made to this Privacy Policy, we will notify members through one or more of the following methods:
Your continued use of the Club 99 platform after any amendments take effect constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes made, you have the right to close your account and request data deletion in accordance with the procedures set out in Section 8.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how club 99 handles your personal data, please do not hesitate to get in touch. Our Data Protection Officer (DPO) team is ready to assist you.
How to Contact the Club 99 Privacy Team:
If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia Department of Personal Data Protection under the Malaysian Ministry of Communications and Digital.
Club 99's Commitment: We take every privacy-related enquiry seriously and are committed to addressing each complaint transparently, fairly, and within a reasonable timeframe. Your trust is Club 99's most valued asset.
Club 99 invests in the latest security technology to ensure every member's personal information is protected at all times.